Refund Policy

• Full Refund: for cancellations made 3 days in advance (with reference to delivery date) however, a 10% or $20 admin fee (whichever is higher) must still be paid to cover the refunding costs.
• 50% Refunds: for cancellations made 2 days in advance (with reference to delivery date)
• Any other refund requests made will be accepted or declined at D'Hummingbird Floral Design own discretion.

You also need the receipt or proof of purchase. 

D'Hummingbird Floral Design reserves full rights to accept or decline any purchase(s) made with a full refund if in the event of rejecting the purchase after payment is done. 

To start a refund, you can contact us at dhummingbirdfloral@gmail.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at dhummingbirdfloral@gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.